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The world of Internet marketing is dramatically different from traditional marketing, and there is a lot to learn! Visit our Marketing blog to discover Internet-specific marketing techniques that will work for your business.
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Chunks and tags are some amusing words that describe important web concepts. To get your website listed appropriately in search engine results screens, make your content shine, "chunk" your content, and use title and description tags. Start with Basics First and foremost, the content of your website must be unique and relevant. What is it about your product or service that is
better and different from your competitors? Your unique selling proposition
should be conveyed clearly and immediately upon hitting the page. It should shine!
Chunking is a must
Next, look at your formatting. It is very important to break your content into skimmable “chunks” with
italics, bold text, bulleted lists, and the like. Nicely formatted content
makes your pages more accessible to both visitors and search engines. Your site
visitors scan across your page … they don’t read. You must format your page
content so that your meaning and message almost jumps out at the web visitor.
Use title and description tags
Finally, use technology! Title and description tags are very important for searchability. By
contrast, keywords have a lesser impact on your pages listings.
To view and edit your page title with Contribute, pull down the Format menu
and choose Page Properties. To view and edit your page description, pull down
the Format menu and choose Keywords and Description. Keywords can also be
edited here.
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You have a website … what now? Think for a moment of how you can promote your website as part of the marketing activities that your company is already involved in. Some of these you've probably implemented already, others you may have overlooked.
Use Traditional Media
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Include your company URL in all print media -- for example, ads in newspapers, trade journals and the like. Use a two-step approach: (1) grab people’s attention with your ad, (2) then send them to your website for more information or to place an order.
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If you use broadcast media, is your website mentioned for more information on your product(s) or service(s)?
Make Staff Aware
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Is your staff aware of the purpose and capabilities of your website? For example, do they know that a customer can book online, purchase a gift in a secure or non secure environment, and so on?
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Are all staff who are in contact with your publics fully aware of your website address, and if asked could they provide the answer with confidence?
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Are they aware of the general email address for your company?
Marketing Collateral
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Include your company URL on all marketing material-- brochures, pens, business cards, stationery, comment cards, signs, vehicles, and the like
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Include your web address in your email signature file
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Include your web address in press releases, and suggest to journalists that they visit your website for more information
The key is to find and use every possible opportunity to promote your web address.
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Do you know the differences between writing copy for the web and writing copy for print? Some of the differences have to do with keywords and web searchability, factors that help drive traffic to your site. But that’s not what we’re discussing here. (We discuss that over here.)
Some of these ideas will go against your intuition and sales training. But, these facts detail how people do in fact read on the web.
There's no use in arguing against them.
Instead, we must embrace them and use them to our advantage. Here's what the facts are and how they're going to affect your website. These five facts might have you rewriting your website real quick.
1) Where Eyes Go First When A Web Page Comes Up
Contrary to what you might think, it isn't towards the graphics or photos like in print advertising. Instead your prospects eyes will first go to the copy. Specifically your headline and sub-heads. So your first opportunity to engage the prospect is with copy. Not graphics.
Most web users look at a web page for only 3-15 seconds before they decide whether to stay or click somewhere else. The fact that they look at copy first has massive implications for your website. Fancy graphics won't make a prospect stay on your website. But a really strong headline and strong sub-heads will.
2) How Much of the Page Do Users Really Read
The fact is that online users, on average, read 75% of the length of any given page. This is big news because lots of web pages have the important conclusions, calls to action, and order information on the bottom 25% of any given page. That's a big boo-boo. It will never get read.
Put your call to action and order information early on your web page to ensure people read them.
3) Why Banner Ads Result in Poor Click-Through Rates
1.25 seconds. That's how long an average person looks at your banner ad. That's enough time to perceive just one image or 6 words (based on a college student's average reading speed of 350 words/minute).
Therefore, banner ads that have animation, taking 4-5 seconds to run through a cycle, or more than 6 words, must be reconsidered. If you insist on keeping your animated banner ad because "it’s so cool!" I would suggest at least that you keep your company logo visible throughout the entire animation sequence.
4) Why Reading Online Is More Irritating Than Reading Print
Reading from a computer screen causes a person's reading speed to slow by 25% as compared to reading print. That means reading long copy can be very bothersome online. Break up the copy to help users make it through.
Have a few one line paragraphs.
Use headlines and sub-heads to summarize information. So users who are tired of reading word-by-word can quickly scan the rest of your document.
5) Why Web Page Users Don’t Get the Whole Picture
If your web page isn’t genuinely skimmable, prospects to your site will only get part of the sales message. Only 21% of online users read word-by-word. The other 79% skim a web page headline to headline, sub-head to sub-head. Picking up only the larger, bolded or italicized copy.
Your sales message has to be read both by skimmable and word-by-word readers. Therefore all your major selling points, benefits, call to action and order info must be in easily skimmable type.
Otherwise your website will only generate 21% of the sales it could. For the money you put into your website, that's not good enough.
Since online reading is so different from offline reading, clearly your web copy has to follow suit. Take home message? Make sure your website is performing on all cylinders. Have a professional web writer write your website. It will be worth the investment.
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When people spend time at your web site, you have the opportunity to persuade them to take the next step – whether you want them to contact you for more information, or buy your product or service. So, the more time people spend at your site, the better! Check out these ideas to keep visitors at your web site longer.
Be Original. Provide your web site visitors with content they can't read anywhere else. People will stay longer at your web site to read original content.
Give Out Freebies. Offer your web site visitors a freebie if they take the time to fill out your online survey. They'll be at the site longer, and might buy something afterwards.
Provide a Resource. Publish an online directory of information that visitors can search. The directory must contain information your visitors would want.
Load Fast. Make sure all your web pages load fast or your visitors will leave fast. Time is precious; they won't waste it waiting for your site to load.
Be Up-Front. Tell your visitors what's offered at your web site at the very beginning. If people are confused, they will quickly browse to a different site to find what they want.
Be Professional. People will be turned off and leave quickly if they see spelling and grammar mistakes.
Be Readable. Make your site text easy to read. Most people won't strain their eyes trying to read text that is too small, light or bright.
Choose Your Words. Use headlines and sub headlines all over your web site that will grab visitors’ attention. They will explore your web site longer.
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Remember your first day as a business owner? You were probably just like the rest of us... happy and a bit proud. Yeah, back then we thought we could conquer the world ... now, we're just busy conquering our daily challenges. Maybe, just for fun, you could take a break, and think about these tips from successful marketers. Who knows, you might even have time to try something new!
Create a Special Offer
A special offer is exactly that... an offer that is special. Normally, customers would not be able to purchase this product or combination of products, and once the products are gone... that's it!
You don't have to go out and order a bunch of new products to put together a special offer. It doesn’t take a whole lot... just use what you've got. Group together a few items that are related, discount the price, and your customers will be excited to be getting a good deal. Think about it from your standpoint... you've sold three or four items rather than one. Yeah, combination offers are winning deals for everyone!
Address the Small Customer Groups
Niche markets are everywhere, right under your nose! Within the customer audience that you serve right now are groups of people who share common traits. Think about it... maybe you have a group who speaks Spanish, a group of teens, and a group of middle class family men and women.
Evaluate these classes of people, and discover the unique needs and desires they share. That will set you up to customize your advertising campaign directly to them. It’s not hard to take your current ads, and make a few changes to adjust to the niches. They’ll be impressed that you understand THEM, and the increase in your profits will be the best thanks you can get.
Set Up a Winning Referral Program
Successful marketers develop the ability to turn their customers into advocates. Often, they don't even have to directly ask customers to refer them to others. Their willingness to go the extra wins customer loyalty and support. Naturally, satisfied customers refer their friends and family to the place that will take good care of them.
Quality service is the first step toward referrals, but you can easily take it one step further. Studies show that every satisfied customer tells three people about you. What would happen with a little incentive added to the picture? A lot more! Give customers who refer friends a thank-you - maybe a discount, gift item, or a handwritten card - and watch the referrals spiral!
Bag two birds with one stone with customer surveys. A couple questions about what the customer does and doesn't like about your product, followed by a request for the names and addresses of friends and family who would benefit from the product, and you're all set to go with the contact information of a prospective customer!
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If there’s anything people love to hear, it’s “free bonus.” Giveaways attract people’s attention and boost sales. Check out these bonus ideas. Maybe some of them would work for your business!
Free Consulting – Do you find yourself saying the same things to customer after customer? People probably appreciate this information! Offer your valuable advice for free, with an e-mail newsletter, a blog, or an online message board.
e-Book – Put together information or instructions for your product or service in an ebook. You can publish it on your website in text, pdf, html or exe format.
Discussion Board – Create an online forum for your customers to communicate about hobbies, events, or other information related to your business.
E-mail Newsletter – Publish an informative e-zine that keeps your customers informed of important or helpful information related to their purchase.
Customers-only area – Offer access to a secured area of your web site where customers can find helpful information non customers can't access.
Online Video and Audio – Let customers download or view and listen to how-to videos, helpful seminars, or interviews with experts, right from your website.
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The term “viral marketing” may sound like an awful thing, but it’s an efficient way to get others to pass on your marketing message. This creates the potential for exponential growth. We’ve outlined some methods for you to consider.
1. Start an email newsletter for visitors. Their contact information can be used for future marketing via those newsletters and other targeted email.
2. Use the double-opt-in method to capture qualified targeted leads. Double opt-in means that new subscribers must confirm their subscription. It reduces the numbers of bounced email messages.
3. Draw people to your web site with a freebie offer (free report, e-book, etc.), in order to capture their name, email address, and perhaps their phone number as well. Then direct them to your home page with a link. Behind the scenes, set up your auto responder to send them follow-up emails automatically, re-introducing yourself and your business offer. In general, people will see your offer at least 7 times before they decide to buy.
4. Write an informational article about a topic related to your business and post it on your web site. Include an "About the Author" resource box at the bottom of the article with your name, company, telephone number, address, web site link, and your permission to re-print and use your article, as long as your resource box remains intact. Submit the article to web sites catering to your target audiences. Your web site traffic could increase substantially.
5. Include a "Refer a Friend" section on your web site and add a hyperlink to this in your newsletter. This gives your visitors and subscribers an opportunity to share your URL with others.
6. Start an affiliate program, and promote it on your web site or e-newsletter. With affiliate programs, you recruit a potentially global sales force that can easily promote your products or services. Your affiliates send you paying customers and you cut them commission checks. It’s that simple.
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- Start a newsletter that people can subscribe to and capture and store your subscribers’ contact information.
- Use the double-opt rather than single opt-in method to capture qualified targeted leads. Why? Because double opt-in requires new subscribers to confirm their subscription (yes, I want what you have to offer) and reduces the chances of a bounced email.
- Refer people to your web page that offers them a freebie (free report, ebook, etc.), capture their name, email address & phone number (optional) and then take them to your home page while behind the scenes your autoresponder provides a series of follow-up emails to them automatically, re-introducing yourself and your business offer. Studies show that most people need to see your offer at least 7 times before they make a decision to purchase.
- Include a headline & outline the features/benefits of the product or service you are offering on your web site. Make it easy for your audience to understand what they will gain by buying from you.
- Include written testimonials from people who have used your product or service on your web site. Include audio testimonials that prospects can listen to and you will really capture their attention.
- Let your "personality" come across in your newsletters. Allow your subscribers to know who you are and what you are about. Keep it real and be honest with them. By establishing trust and credibility with your prospects, you will greatly increase the return on your investment in time and money.
- Be sure to include plenty of informational articles on your web site that focus on educating your visitors. Add or replace older articles with new ones on your web site each month. Keep you web site content fresh and exciting to your viewing audience. The more content you have the better. Search engines tend to rank sites higher that have a good deal of content and good content keeps your visitors or prospects coming back for more.
- Write an informational article about a topic related to your business and post it on your web site. Include an "About The Author" resource box at the bottom of the article that includes your name, company, telephone number, address, web site link and your permission to re-print and use your article on their web site or e-zine as long as your resource box remains intact. Submit your article to web sites like http://www.ezinearticles.com and watch your web site traffic increase substantially.
- Include a "Refer a Friend" section on your web site and add a hyperlink to this in your newsletter. This gives your visitors and subscribers and opportunity to share your URL with others.
- Start your own affiliate program using an affiliate management solution. Promote your new affiliate program on your web site or newsletter. Watch as you recruit a global sales force eagerly willing to promote what you have to offer. They send you a paying customer and you cut them a commission check. It’s as simple as that.
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